1. Scope
This policy applies to web design, development, and support work billed by Veei.in. A signed proposal or invoice can set different terms for that project. Those written terms win if they conflict with this page.
2. Service work is not a retail product
Time, research, design, and development start as soon as a project is booked. Because of that, payments are generally for work performed — not a 30-day “unused box” return.
3. Booking / advance
- The advance confirms your slot and covers discovery and kickoff work.
- If you cancel before we start any paid work, we may refund the advance minus a small admin cost, if any payment-gateway fee cannot be recovered.
- Once kickoff, research, design, or development has started, the advance is typically non-refundable.
4. Milestone and progress payments
Invoices tied to completed stages (wireframes, design, development, launch) are not refunded after that stage is delivered or approved. If a project stops mid-stage, we invoice for work done in that stage and refund only any unused prepaid amount above that, if one exists.
5. Change of mind
A change in business direction, branding, or “we no longer need the site” after work has begun does not create an automatic full refund. We can pause, reshape scope, or close the project and settle for completed work.
6. Delays on the client side
If the project waits on content, access, or feedback from you, payments already made stay applied to the booked work. Long silence may lead us to close the project and keep fees for work already done.
7. Quality issues
If delivered work clearly does not match the agreed scope, tell us in writing within the revision window in your proposal. We will fix in-scope defects first. A refund is considered only if we cannot reasonably complete the agreed scope.
8. Third-party costs
Domain, hosting, themes, plugins, Shopify plans, apps, stock assets, and similar fees paid to other companies are not refunded by us. Those follow the vendor’s own policy.
9. Monthly maintenance plans
- Unused hours in a billed month generally do not roll over unless the plan says they do.
- You can cancel a plan before the next billing date. The current month is not refunded once support coverage has started.
- Prepaid multi-month plans: unused future months may be refunded minus work already used and any discount that applied to the prepaid term.
10. How to request a review
Email contact@veei.in with the invoice number, project name, and reason. We aim to reply within 5 business days. Approved refunds go back to the original payment method when the gateway allows, usually within 7–14 business days after approval.
11. Related pages
Also see Terms & Conditions and Privacy Policy.
This is a working website policy for a services business, not formal legal advice. Align the percentages and timelines with how you actually invoice before you publish.